Returns & refunds

I HAVE JUST PLACED AN ORDER. CAN I CANCEL OR CHANGE IT?

Once your order has been confirmed, it is not currently possible for you to change it prior to dispatch.

You have an option to cancel but you need to be quick about it. Please contact Customer Service immediately, and they will do their best to fulfil your request. However we cannot promise that they will be able to cancel the delivery if you have already received an e-mail confirmation stating that your order has already been shipped. 
For additional information about cancelling your order. 

If your order has already shipped, you will need to return the order to us.

AN ITEM IS MISSING FROM MY ORDER

If the delivery note says an item should be in your parcel but it is not, please get in touch with Customer Service. Let us know the reference number and the product code or product name of the item you wanted, and we will look into it.

We will usually be able to send you the item we missed, but on the rare occasion that is not possible, we will quickly refund the money you paid for it.

HOW DO I EXCHANGE OR RETURN ITEMS

I WANT TO MAKE A REPURCHASE, WHAT DO I DO?

If you choose to return anything to us you are then responsible for the goods until it has been safely received by us. Make sure to wrap return items carefully and use the original packaging and ship it to Newport Collection AB, P.O. Box 90, 601 02 Norrköping, Sweden. The shipping cost will be payed by you. If you got any questions contact customer service.

I WANT TO MAKE AN EXCHANGE, WHAT DO I DO?

Newport Collection customers can exchange a product within 14 days of receiving it. Please clearly state your order number and indicate the product that you wish to exchange it for and ship it to Newport Collection AB, P.O. Box 90, 601 02 Norrköping, Sweden. We will reserve the new product for you for 14 days provided that you contact us at mailto:customerservice@newportcollection.se  The shipping cost will be payed by you.

I WANT TO MAKE RECLAIM A PURCHASE, WHAT DO I DO AND WHAT GUARANTEES DO I HAVE?

If possible take a picture on the problem and it will make it easier for us to handle your case. After you’ve done that send the picture in an e-mail to mailto:customerservice@newportcollection.se and explain what has happened and how you have used the products. When we get all this our reclaim purchases department will contact you for further information if necessary.

CUSTOMER SERVICE

Our aim is to offer you a professional and knowledgeable customer service that quickly gives you the answers to your questions. 

You can reach our customer service by:
Email: customerservice@newportcollection.se
Phone: +46 075-666 11 00

Mail
Newport Collection AB  (Reg. no. 556760-0118)
P.O. Box 90
601 02 Norrköping
Sweden

Org.nr: 556760-0118
EU-VAT-number: SE556760-011801

Our opening hours are, Monday to Friday 09:00–18.00. Our aim is to answer your e-mail as soon as possible, often the very same day except for weekends. Our maximum length of handling time is 48 hours.